Engineering - General

Engineering Support Technician


Nolan Recruitment

Engineering Support Technician Acton

Engineering Support Technician

Location: Acton, London

Employment type: Permanent, full-time

Salary: 30,000-35,000 p.a. + company benefits

Due to my clients growth in the UK, they are currently recruiting for an Engineering Support Engineer with electrical experience, to join their organisation on a permanent basis.

My client is a bespoke manufacturer of high-quality saunas for the domestic market. They are a multi-national business.

The Role

In this varied role, the Engineering Support Technician will be responsible for providing excellent customer service and assisting in the successful installation of sauna units. Responsibilities will include:

  • Responding to customer queries by phone and email regarding their products
  • Helping to diagnose faults on products remotely and occasionally on site
  • Initiating orders for replacement parts
  • Assisting in the installation of my clients products when necessary. This will include basic electric work and some carpentry
  • Carrying out maintenance jobs when required
  • Obtaining customer feedback and assisting with sales queries

Experience/ Skills Required

  • Electrical or electronics engineering skills/ experience e.g. basic fault diagnosis, measuring electrical voltage etc.
  • Excellent customer service skills
  • Previous experience in a Customer Support/ Technical Support Engineer role would be beneficial
  • Knowledge of android panels would be beneficial, but not essential
  • Proficient IT user
  • Full UK Driving Licence

This is great opportunity to work for a expanding business, where the scope of your role will grow in the future. If you have technical electrical/ electronics experience and are seeking a customer facing role, please apply today to be considered.

Key words: Engineering Support Technician, Customer Engineer, Customer Support Engineer, Field Engineer, Field Technician, Electrical Technician, Electrical Engineering, Electronics Engineer

Tagged as: Engineering Support Technician